This Delivery and Returns Policy is an extract of our terms and conditions of purchase and in this document:

  • automed®, we, us or our mean automed Pty Ltd ACN 160 055 130;
  • the Terms mean the terms and conditions of use and purchase available here;
  • the Website means the automed® website (automed.io); and

terms not otherwise defined in this document are defined in the Terms.

  1. Delivery
    • The price of all Products, Services, the first instalment of the Monthly Plan, delivery, and any other fees or charges that may apply (the Price) must be paid in full at the time you place an Order.
    • The Price must be received in full before:
      • any Products are dispatched for delivery;
      • any Services provided; or
      • any passwords, codes or download instructions for any software applications or the Web Portal are sent to the nominated email address.
    • We endeavour to dispatch your Order within 48 hours of receipt of payment and acceptance of the Order.
    • We will send the Products (or passwords, codes or download instructions) to your nominated address (or email address, as applicable) and you must pay all delivery costs.
    • We send our products using standard postage services; faster delivery may be available for an additional fee.
    • If we are temporarily out of stock, you will be contacted by either telephone or email and advised when the Product is expected to be available for delivery.
    • We may (in our absolute discretion) deliver the Products in any number of shipments.
    • Whilst we will use our best endeavours to meet the timeframes stated for delivery, please note that many factors can affect these timeframes and cannot guarantee that timeframes will always be met.
    • We are not liable for any costs, losses, damages or expenses arising from a failure to deliver the Products or a failure to deliver the Products in the estimated timeframes.
  2. Ownership & Risk
    • Title to the Products will only transfer to you once we have received full payment.
    • Risk in the Products passes to you at the time of delivery. Delivery is deemed to occur when we deliver the Products to the postage company (for example, Australia Post).
  3. Defective Products
    • Under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, Consumer Guarantees apply to each Product or Service purchased from us that cannot be excluded, restricted, or modified.
    • A Product is deemed to be defective if:
      • it is not of merchantable quality;
      • it is not fit for any purpose for which it is acquired by you;
      • it does not conform to any sample, specification, or other description given to you by us in relation to the Product;
      • being in the nature of Services, they are not of a reasonable standard, quality, value, or grade; or
      • it does not comply with any consumer guarantee or implied warranty applicable to the supply of the Products which cannot be excluded (including pursuant to the Competition and Consumer Act 2010 (Cth)).
    • If, upon delivery, you believe a Product purchased from us is defective (as defined in clause 2), you must notify us within 3 Business Days of delivery of the Product (either by phone: (02) 6100 3016 or email to: [email protected]), and you must send the defective Product back to us with proof of purchase (i.e. the receipt) via Australia Post express post in its original condition and packaging within 5 Business Days of giving us that notification. If you do not give us notice or send the Product back to us within these timeframes and in its original condition, the Product is presumed to have been delivered in good and merchantable condition, which presumption can be rebutted.
    • If, after having used the Product, you believe a Product purchased from us is defective (as defined in clause 2) you must notify us within 3 Business Days of discovering the defect (either by phone: (02) 6100 3016 or email, to: [email protected]) and you must send the defective Product back to us with proof of purchase (the receipt) via Australia Post express post in its original condition and packaging within 5 Business Days of giving us that notification.
    • If:
      • the Product returned to us in accordance with clause 3; or
      • a Product which is returned to us in accordance with clause 4 is found to be defective,

we will reimburse you for the cost of returning the defective Product to us within 30 days. The process of reimbursement will be set out in an email from us to your nominated email address.

  • If a Product which is returned to us in accordance with clause 5 is found to be in good working order (and not defective) then we will not reimburse you any costs for returning the Product to us for assessment. You will also be charged an additional fee for the cost of re-delivering the Product back to you.
  • To the extent permitted by law, our liability to remedy a defective Product or for a breach of a Consumer Guarantee, condition or warranty implied by the Australian Consumer Law is limited to any one or more of the following (in our absolute discretion):
    • in the case of Products:
      • the replacement of the Products or the supply of equivalent Products, or payment of the cost of the same;
      • the repair of the Products, or payment of the cost of the same; or
      • (only if the Product is found to be defective within 30 days of purchase and it is returned to us pursuant to clause 5) a refund of the Price upon the return of the Products to us; and
    • in the case of Services:
      • supplying the Services again; or
      • payment of the cost of supplying the Services again.
  1. Change of mind
    • We do not give refunds if you simply change your mind or make the wrong decision in purchasing one of our Products or Services.