These are the automed® terms and conditions of purchase and use. Please review these terms carefully.
Please review these terms carefully. These terms apply to all purchases made from automed Inc. trading as “automed®” (referred to as “we”, “us” or “our”) and form part of our terms and conditions of purchase (“the Terms”). We reserve the right to update these Terms from time to time.
We warrant that our Products are:
of a high quality;free from defects in workmanship and materials
For the purpose of this Warranty a “Product” is a product which:
was manufactured by or on behalf of us;bears our registered trade mark automed®;was sold by us or an Authorised Distributor of us,
The Warranty commences on the date of purchase of the Product and continues for 12 months following purchase (the Warranty Period).
If a Product has been purchased outright then this Warranty is transferrable to a subsequent owner of the Product provided that the transfer occurs within the Warranty Period. A transfer does not extend or restart the Warranty Period.
The Warranty does not cover adapters which have been open, used or exposed to medication. Only if an inherent defect is found in an adapter prior to use will automed replace the product under warranty.
The Warranty does not cover faults or damage caused by:
abuse or misuse, including any use of the Product outside the physical, electrical or environmental specifications of the Product;improper installation or connection to the wrong voltage;failure to clean or improper cleaning of the Product;incorrect or improper maintenance of the Product;exposure to heat or direct sunlight;exposure to high moisture areas; oranimals or vermin.
The Warranty will also be void if:
you use non-automed® parts or accessories (including hardware or software);you use a non-automed® repairer to repair any faults or damage;you attempt to modify or do modify the Product in any way; orthe Product has its serial number removed, defaced or changed.
Unless a Product is:
covered by our Warranty; orfound to be defective in accordance with clause 3,
we reserve the right to charge you for any repair costs or delivery costs we incur in repairing any faults or damage to the Product and returning the Product to you.
A Product is deemed to be defective if:
it is not of merchantable quality;it is not fit for any purpose for which it is acquired by you;it does not conform to any sample, specification, or other description given to you by us in relation to the Product;being in the nature of Services, they are not of a reasonable standard, quality, value, or grade; orit does not comply with any consumer guarantee or implied warranty applicable to the supply of the Products which cannot be excluded.
If, upon delivery, you believe a Product purchased from us is defective (as defined in clause 3.1), you must notify us within 3 Business Days of delivery of the Product (either by phone: +1 (515) 597 4482 or email, to: email@example.com) and you must send the defective Product back to us with proof of purchase (the receipt) via post with tracking in its original condition and packaging within 5 Business Days of giving us that notification.
If you do not give us notice or send the Product back to us within the timeframes in clause 3.3 and in its original condition, the Product is presumed to have been delivered in good and merchantable condition, which presumption can be rebutted.
If, after having used the Product, you believe a Product purchased from us is defective (as defined above and excluding used adapters) you must notify us within 3 Business Days of discovering the defect (to: firstname.lastname@example.org) and you must send the defective Product back to us with proof of purchase (the receipt) via tracked post in its original condition and packaging within 5 Business Days of giving us that notification.
a Product returned to us in accordance with the above; ora Product which is returned to us in accordance with the above is found to be defective,
we will reimburse you within 30 days for the cost of returning the defective Product to us. The process of reimbursement will be set out in an email from us to your nominated email address.
If a Product which is returned to us in accordance with the above is found to be in good working order (and not defective) then we will not reimburse you any costs for returning the Product to us for assessment. You will also be charged an additional fee for the cost of re-delivering the Product back to you.
To the extent permitted by law, our liability to remedy a defective Product or for a breach of a Consumer Guarantee, condition or warranty is limited to any one or more of the following (in our absolute discretion):
In the case of Products:
the replacement of the Products or the supply of equivalent Products, or payment of the cost of the same;the repair of the Products, or payment of the cost of the same; ora refund of the Price upon the return of the Products to us in accordance with the above; and
In the case of Services:
supplying the Services again; orpayment of the cost of supplying the Services again; ora refund of the Price.
Change of Mind
We do not give refunds if you simply change your mind or make the wrong decision in purchasing one of our Products.