Navigating Your Automed Experience

Automed FAQ's: Your Questions Answered

Delve into our comprehensive FAQ page where we address your most pressing questions about Automed products, from setup and usage to technical support and device maintenance, ensuring a smooth and efficient experience for all your livestock medication needs. If you prefer direct guidance, simply click the button below to access our detailed support guides and articles for immediate assistance.

Product Support - FAQ's

General FAQ's related to our product support. For further information, please visit our support section, where you'll find valuable resources to assist you in making the most of our products.

How do I set up my Automed device?

Setting up your Automed device is straightforward. Simply follow the step-by-step instructions provided in the user manual or access our online guides and video tutorials for a comprehensive walkthrough.

How do I get technical support?

For technical support with Automed products, you have two convenient options: You can either call us directly for immediate assistance or email us with your queries. Our dedicated support team is ready to help you with any technical issues or questions you may have.

Can I use the Automed device with different animal types?

Yes, the Automed device is versatile and can be used for various livestock. Make sure to select the appropriate adapter and settings for each animal type as detailed in our product guides.

What should I do if my device isn’t working properly?

If your device encounters issues, first consult the troubleshooting section of the user manual. If the problem persists, contact our technical support team via phone or email for personalized assistance.

How often should I calibrate my Automed device?

It’s recommended to calibrate your device as specified in the user manual, typically after a set number of uses or if you notice any discrepancies in medication delivery.

When should I replace my Adapter?

The need to change your adapter depends on the type of medication being used with your Automed device. As a general guideline, consider replacing the adapter once it has administered between 3000 to 6000 doses. This range serves as a benchmark for evaluating adapter wear and ensuring optimal performance. However, always monitor the adapter's condition during use, especially with medications that may cause quicker wear, to maintain the device's accuracy and efficiency.

Where can I find replacement parts or additional adapters for my device?

Replacement parts and additional adapters are available in our Automed Online Store. Browse the store to find the compatible components for your device and easily place an order.

Product Integration

Find answers to all your queries in our FAQ section, addressing common questions about integrating Automed products seamlessly into your livestock management routine.

Can I integrate your device with my software

Yes, you can integrate our Automed device with your software. We provide a REST API for connecting with our cloud system and support direct device integration through an open TCP protocol, enabling seamless compatibility with a variety of software platforms.

What types of integration do you offer

We offer a variety of integration options for Automed, including a REST API for seamless integration with our cloud system and direct integration with our device using an open TCP protocol, providing flexible and efficient solutions to suit your specific needs.

How to request an integration feature

For inquiries or requests regarding an integration feature for Automed, please contact us directly. Our team is ready to assist with tailored solutions to meet your specific livestock medication needs.

Online Store

For questions about purchasing from the Automed Online Store, including product availability, ordering, and shipping details.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and in some cases, direct bank transfer. If you have a specific payment method in question, please contact our support team for assistance.

How secure is my personal information and payment details?

Your security is our top priority. Our site is SSL-certified, ensuring that all data you provide, including payment information, is encrypted and transmitted securely. We adhere to strict privacy policies and never store your credit card details or share your personal information with third-party entities.

How do I cancel or change my order?

We understand that you might change your mind. If you need to cancel or make changes to your order, please contact us as soon as possible. Please note that once an order has been processed and shipped, we may not be able to cancel or modify it.

How do I use a promotional code?

You can enter your promotional code at checkout. There will be a box marked "Promo Code" or "Discount Code" where you can type in your code. The discount will then be applied to your order. If you experience any issues with using a promotional code, please reach out to us for assistance.

Do you ship to my country?

Yes. We ship orders worldwide.

How to track my order, and shipping times?

Once your order is placed, we will provide you with a tracking number so you can monitor your shipment's progress. Shipping times vary based on the product and your location, but we aim to dispatch orders as quickly as possible and provide estimated delivery dates.

Do you accept returns

Returns on are handled on a case-by-case basis and generally only accepted if the item is defective or damaged upon receipt. Accessories can be returned within a specified period if unused and in their original packaging. Please refer to our detailed Refund Policy for more information.

Warranties and guarantees

Yes, many of our products come with manufacturer warranties that cover defects and malfunctions. Please check the warranty information listed on each product page or contact us for more details.

How can I give feedback on a product?

We value customer feedback greatly! You can leave a product review on the relevant product page on our website. Alternatively, if you want to provide more detailed feedback, please contact our customer service team.

Can I place an order over the phone?

Yes, we primarily handle orders through our online platform for accuracy and security. However, please call our customer service. 

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